1. Don’t Multi-task
  2. Don’t pontificate - enter every conversation with the expectation that you have something to learn. Set aside personal opinion. Everybody is an expert in something.
  3. Use open-ended questions - Use who/what/where/when/why/how? - Avoid yes/no - Use “What was that like?” “How did that feel?”
  4. Go with the flow - Forget about the next question you are going to ask
  5. If you don’t know, say that you don’t know. You might learn something.
  6. Don’t equate your experience with theirs. All experiences are individual; Conversations are not a promotional activity
  7. Don’t repeat yourself, and don’t rephrase
  8. Stay out of the weeds. People don’t care about names, dates, details, forget the details, leave them out.
  9. Listen. Pay attention. - “Most of us don’t listen with the intent to understand, we listen with the intent to reply.”
  10. Be brief.

Source: https://www.youtube.com/watch?v=R1vskiVDwl4